A credit card is required to hold any appointment. Guests are required to reschedule or cancel any appointments within 24 hours of their scheduled appointment. After the 24 hour grace period, clients's credit card will be charged 50% of their scheduled service. Please understand this policy is in place to prevent last minute vacancies in a stylist's schedule.
A 15 minute grace period is permitted to all clients. We will strive to accomodate all guests. Stylists retain their right to reschedule any client that arrives 15 minutes or later after their scheduled appointment. Please understand that this policy serves to accommodate clients scheduled throughout the day, so that stylists do not run late for other scheduled appointments.
Your satisfaction is extremely important to us. Although we do not offer refunds on services rendered, we will do everything in our power to correct any issues that may arise within two weeks of the original service.